Frequently Asked Questions

For optimal 3D engraving results, we recommend high-resolution photos with these characteristics:

• Resolution: Minimum 300dpi for crisp details
• Lighting: Even lighting with clear facial features
• Contrast: Strong contrast between subject and background
• Composition: Centered subjects with minimal background clutter
• Pose: Front-facing portraits yield the best 3D effect

Our design team can professionally enhance your photo before engraving to ensure perfect results.

Our proprietary 3D laser engraving process involves these precise steps:

1. Digital Conversion: Advanced software converts your 2D image into a detailed depth map
2. Crystal Selection: Premium optical crystal is hand-selected for clarity
3. Laser Calibration: Precision calibration for each unique design
4. Engraving: Nanosecond laser pulses create microscopic fractures inside the crystal
5. Quality Assurance: Each piece undergoes rigorous inspection
6. Presentation: Hand-finished with premium gift packaging

This meticulous process ensures museum-quality results that last generations.

We offer extensive customization options to create your perfect keepsake:

Our production and delivery timelines are designed for both quality and efficiency:

Note: Processing begins after design approval. Delivery estimates exclude customs delays.

Yes! We're proud to offer:

• Free Standard Shipping on all orders over $100 worldwide
• Free Expedited Shipping on orders over $200
• Free Insurance on all shipments (up to $500 value)

For orders below $100, shipping costs are calculated at checkout based on:

• Destination country
• Package weight and dimensions
• Selected shipping method

Our customer satisfaction guarantee includes:

• 30-Day Return Window: Full refund for any reason
• 1-Year Warranty: Coverage for manufacturing defects
• Free Replacements: For damaged or incorrect items

Important notes:

• Customized items must be returned in original condition
• Return shipping is customer's responsibility unless our error
• Original packaging required for warranty claims

To initiate a return, please contact our support team with your order details.

Proper care ensures your crystal remains pristine for generations:

For LED bases, use a dry cloth and avoid liquid cleaners near electrical components.

Our volume discount structure offers significant savings:

Contact our corporate sales team for custom quotes and additional benefits like extended payment terms.