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Privacy Policy

Privacy Policy

Effective Date: June 29, 2025

Dormayy (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and share your personal data when you visit our website www.dormayy.com, place an order, or interact with us in any other way.

1. Information We Collect

a. Personal Information

We collect the following types of personal information when you place an order or interact with our site:

  • Name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party processors)

  • Uploaded images or photos for customization

  • Order history

b. Automatically Collected Information

When you visit our site, we automatically collect certain information using cookies and analytics tools, such as:

  • IP address

  • Browser type and version

  • Device type

  • Time zone and location

  • Pages visited and referring URLs

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To fulfill your orders and provide customer support

  • To process payments securely

  • To customize and personalize your 3D crystal products

  • To send order updates, shipping notifications, and promotional emails (with opt-out option)

  • To improve and optimize our website and marketing efforts

  • To prevent fraud and ensure the security of our services

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Third-party payment processors (e.g., Shopify Payments, PayPal, Stripe)

  • Shipping and logistics providers (e.g., DHL, FedEx, UPS)

  • Analytics and marketing tools (e.g., Google Analytics, Facebook Pixel)

  • Customer support services (e.g., helpdesk or live chat providers)

  • Government authorities if required by law

All third-party service providers are contractually obligated to keep your data safe and confidential.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences and shopping cart

  • Measure website performance

  • Enable remarketing and personalized ads (e.g., Google, Meta)

You can manage cookie preferences via your browser settings. However, disabling cookies may limit your use of some features on our site.

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or correct your personal data

  • Request deletion of your data

  • Opt out of email marketing

  • Withdraw consent at any time (if applicable)

To exercise these rights, please contact us at support@dormayy.com.

6. Data Security

We take appropriate technical and organizational measures to protect your data, including:

  • SSL encryption for secure data transmission

  • PCI-compliant payment processing

  • Access controls and monitoring

Despite these efforts, no online transmission or storage method is 100% secure.

7. Data Retention

We retain your personal data as long as needed to:

  • Fulfill your orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

We delete or anonymize data that is no longer necessary for these purposes.

8. Children’s Privacy

Dormayy.com is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for removal.

9. International Users

If you are accessing our website from outside the United States, please note that your data may be transferred to and processed in the United States or other countries where our partners operate. By using our services, you consent to this transfer.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our services after updates constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Dormayy
Email: support@dormayy.com
Phone: +1 789 2000
Website: https://www.dormayy.com

🛡️ Dormayy – Where your memories are safe and your privacy is respected.